• Operational Support Specialist

    Job Locations US-NC-Cary
    Job ID
  • Overview

    The operational support specialist helps drive operational excellence by working in several areas to support the trim business.  This non-exempt position assists with procurement decisions, enters purchase order and return data as well as performs inventory analysis.  The operational support specialist also works with customer concerns, and coordinates between the trim distribution team and the customer service team to resolve issues.  This role interacts with and provides support to finance, logistics and distribution, product management as well as with the production plant and the trim distribution center team.  This role also is required to perform sales data reporting and analysis, and market intelligence.


    1. Enter purchase orders.
    2. Produce daily reports to control inventory receipts and outgoing sales.
    3. Update monthly sales revenue log.
    4. Serve as liaison to various departments of Ply Gem.
    5. Provide data on sales performance metrics including trends for customers, business development managers, distributors, and products.
    6. Provide feedback regarding current operations and processes to promote constant improvement.
    7. Physical Inventories-participate as a counter, auditor, or data entry as needed.
    8. Investigate to root cause and correct large cycle count and physical inventory variances.
    9. Provide data on customer cost to service, and make recommendations regarding pricing, rebates, delivery minimums, etc.
    10. Customer concerns-investigate and resolve, working with associates customer service, and production.
    11. Manages customer returns, and maintains a log of reasons (production error, damage, customer service error, etc.).
    12. Performs other duties as assigned.




    Bachelor’s degree in finance, business administration, logistics or supply chain, or comparable equivalent combination of education and experience.




    Two years of relevant experience in inventory control, purchasing, analysis, or warehouse/shipping environment preferred.  Prior experience in customer service helpful, proved administrative effectiveness required. Experience with JD Edwards preferred.




    Good communications skills, strong MS office applications (especially excel), attention to detail, positive attitude, familiarity with accounting standards and processes.  Presentation development skills appropriate for use by professional sales associates and general manager.  Strong organizational and interpersonal skills.



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